REAP Consulting is an international group of Customer Management specialists. Customer Management competence is all about the capability of an organization to proactively design and deliver a unique and distinctive Customer Experience, consistently, across all organizational touch-points.
We are therefore, by default, all about Change Management. The impact we help create for your organization results in innovation and alignment that translates into better business performance, short-term and long-term.
We add structure and reference frameworks that govern informed decision making and prioritization, and facilitate design and delivery of relevant and practical customer focused initiatives.
Our attached portfolio of services showcases our approach and capability in Customer Management Programme Design, Customer Management Capability Assessment, Structured Visual Thinking, Strategy Aligner Tool, Customer Proposition Development, Customer Journey Mapping, Customer Information Strategy Development, Information Analysis, Value Analysis, REAP (Retention, Efficiency, Acquisition, Penetration) Modeling Tools, Customer Management Systems Requirements Definition, Interim Customer Management Systems, Customer Management KPI Scorecards and Business Games.
Contact Doug Leather on +27 83 3271010 or dougl@reap.co.za for more information.
View/download Portfolio of Services
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